How AutoBulk scopes buyer protection

Package model

AutoBulk applies a guarantee package to each order based on MOQ mode, order band, supplier recoverability, corridor posture, and current risk controls. The platform may show different coverage for instant-fill, pooled-batch, sample-only, and protected orders.

• Standard operational package for direct-fill orders.
• Batch transparency package for pooled orders.
• Sample guardrail package for low-quantity validation orders.
• Protected package for higher-value or tightly controlled corridors.

What is covered

AutoBulk may provide dispatch, delivery, spec-match, quantity, defect-threshold, or batch-closure coverage depending on the order mode, supplier recoverability, and route risk.

• Dispatch and route progress where a supplier release has already been authorized.
• Material spec mismatch against the locked order specification.
• Verified quantity shortage.
• Defect-threshold claims when the active package explicitly includes them.
• Batch closure or deposit return logic when a pooled batch fails under the stated rules.

What is not covered

AutoBulk does not guarantee resale performance, market demand, buyer profitability, or business outcomes outside the operational package shown on the order.

• No guarantee of virality, resale velocity, market demand, or buyer profit.
• No guarantee beyond the remedy cap shown on the order package.
• No blanket promise for unsupported categories, blocked corridors, or missing-document scenarios.

Claim windows

Claims must be submitted within the window shown on the active order package. Late or unsupported claims may move into manual review or be rejected.

• Quantity or material spec claims should generally be raised within 5 business days of delivery.
• Defect-threshold claims should generally be raised within 7 business days of delivery.
• Batch-closure claims follow the date and rules shown on the pooled order timeline.

Evidence

Claims may require delivery proof, spec mismatch evidence, quantity records, photos, or supplier-backed documentation depending on the claim type.

• Photos or video of the delivered goods and packaging.
• Quantity counts or shortage logs.
• Proof of delivery, tracking, or dispatch record.
• Any additional documents requested by support, finance, or compliance review.

Remedies

Supported remedies can include refund, partial refund, replacement, credit, dispatch credit, or deposit return. Remedy caps are limited by the order’s active package and reserve posture.

• Refund or partial refund
• Replacement or reship
• Credit against a future order
• Deposit return for eligible batch scenarios

Review posture and reserve controls

Claims may remain guarded or move to manual review when supplier recovery is limited, documents are missing, fraud or compliance posture is unresolved, or open chargeback exposure narrows the allowable remedy path.

This guarantee policy is an operational launch draft and should be reviewed by qualified counsel before public release in any specific jurisdiction.